NoLen Support
NoLen is a local-first note-taking app that saves notes as ordinary text and handles dates and schedule suggestions separately from that text.
Contact
Email us to report a bug, ask how to use the app, or suggest an improvement.
What to include in your message
- Your device and operating system version
- Your version of NoLen
- The screen where the issue occurred and the steps that led to it
- If reproducible, the text you entered or a screenshot
- For iCloud sync or notification issues, whether that feature is enabled
How support data is handled
Your email address, inquiry, and any text or screenshots you voluntarily attach are used to reply, investigate defects, address security issues, and improve the service. Redact or remove personal, confidential, or third-party information that is unnecessary for support.
Support emails and attachments are generally deleted within 12 months after the inquiry is closed. To request access to, correction of, or deletion of retained support information, contact the same email address.
Common checks
If notifications are not arriving, confirm in the operating system settings that notifications are allowed for NoLen.
If iCloud sync is unavailable, confirm that the device is signed in to iCloud, iCloud Drive is available, and the device has a network connection.
Privacy
For details about how NoLen handles data, see the Privacy Policy.